Requisition Post Information* : Posted Date
2 weeks ago(4/14/2025 7:13 AM)
Requisition ID
2025-1725
# of Openings
1
Office Status
Hybrid
Responsibilities
Responsible for providing support, administration, design and development, and maintenance for the ServiceNow platform implemented for the corporate enterprise.
Designs, develops, and maintains complex ServiceNow module configurations and services, and ServiceNow workflows.
Automation of routine tasks through ServiceNow including design, creation, and administration of key components such as: Forms, Workflows, Catalog Items, Metrics, Service Level Agreements, Reports, Dashboards.
Load, transform, and maintain data interfaces between ServiceNow and other systems.
Verifies complex business requirements and estimates work effort required through to implementation.
Fulfill Service Requests assigned to the group within the scope of support.
Develop and maintain clear and concise technical and process documentation.
Contribute to continuous improvement of processes, standards, policies, working methods, and tools.
Provides guidance and mentoring to ServiceNow System Administrators within the team
Qualifications
Bachelor’s degree in Computer Science/Engineering or any IT related field.
5+ years of experience with ServiceNow development, configuration, and system administration.
ServiceNow System Admin certification (Administrator or higher) and related training including ITIL.
Experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Catalog, CMDB and Asset Management.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Experience in patching and upgrading ServiceNow to recent releases ,including use of development and staging environments for validation before promotion to production.
Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques, including ServiceNow Integration Hub
Experience in Active Directory/LDAP and SSO integration.
Strong knowledge of the ServiceNow data model and relationships.
Experience developing process documentation and driving ongoing process improvements
Strong attention to detail and excellent communication skills.
Ability to handle multiple competing priorities in a fast-paced environment.
Ability to function independently as well as work in a collaborative environment.
Excellent analytical and problem-solving skills to resolve technical issues.